Problem Solving

Employee identifies problems and uses logic, judgment, and data to solve the problem in the way most desirable for the company   

  1. Uses expertise in policies and procedures to identify problems, and makes recommendations for addressing these via communication, job aids, training, etc.
  2. Researches issues thoroughly. Does not jump to quick conclusions or formulate opinions based on incorrect assumptions, or inaccurate/incomplete information.
  3. Identifies and evaluates problems and possible causes to determine root causes and impacts.
  4. Generates solutions, taking into consideration political, organizational and individual realities.
  5. Identifies options for solving a problem and evaluates the relative strengths and weaknesses of each option.
  6. Uses a logical method for organizing and analyzing information.
  7. Coordinates with others within his/her network, subject-matter experts and /or additional senior staff to interpret administrative policies, offer advice and solve related problems.